When fighting franchise crossover Street Fighter X Tekken hit stores at the beginning of March, there was a bit of a hullabaloo thanks to the fact that the game discs shipped with twelve (twelve!) additional characters who were locked away as future DLC. Understandably, people who had already forked out cash for the game were miffed that there was content on the disc that they couldn’t get to without paying more. This resulted in people filing formal complaints with something called the Better Business Bureau in the US.
Capcom has since responded to the complaints and, as you can likely guess, they’re totally cool with charging you extra for content that is already on the disc. As far as Capcom sees it, there’s no difference between on-disc DLC and actual DLC.
Website Gaming Blend managed to get hold of Capcom’s response to an individual’s complaints:
“At Capcom, we value our customers and make every effort to resolve customer complaints. We are sorry to hear that [censored] was so disappointed with the Street Fighter x Tekken game (“SFxT”), and would like to respond to his complaints.
SFxT has an enormous amount of content, fully developed and available for play and enjoyment immediately on-disc. Given the 38 characters available for full play, as well as multiple play modes, SFxT provides great value for all players from day one. While Capcom is sorry that some of its fans are not happy about the chosen method of delivery for the DLC, we believe that this method will provide more flexible and efficient gameplay throughout the game’s lifecycle. There is effectively no distinction between the DLC being ”locked” behind the disc and available for unlocking at a later date, or being available through a full download at a later date, other than delivery mechanism.
We hope that this addresses [censored] concerns.”
Clearly, Capcom’s response didn’t address consumers’ concerns, because many have adjusted their complaints and resubmitted them to the Better Business Bureau.
While there are obvious reasons to be upset about this, there are some positive aspects to on-disc DLC when it comes to fighting games: multiplayer for one. If you’re playing against somebody who has paid for a character as DLC that you have not, then having that character’s content already on your disc obviates any multiplayer match-making issues due to differing DLC purchases. The recent Mortal Kombat reboot requires people to download DLC character multiplayer compatibility patches in case you haven’t purchased the actual characters. Furthermore, having the content already on the disc means that sizable downloads aren’t an issue; for many of us in South Africa who have shoddy Internet connections, that’s also a good thing.
Just looking for a silver lining really; judging by Capcom’s initial reaction, we should probably get used to this sort of thing.