This is certainly a turnaround: EA has announced that as of today, you can get a full refund on EA-published games purchased through their digital distribution platform Origin. This is part of a new policy that EA has dubbed “The Origin Great Game Guarantee”.
Obviously there are some conditions that need to be satisfied in order to get a refund. You need to apply for a refund: within 24 hours after you first launch the game; within seven days of purchasing a game (assuming you have yet to launch it); or within the first seven days of the game’s release if you pre-ordered it. Providing you satisfy one of those requirements (they’re all mutually exclusive) then you can apply for a refund. You’ll be asked a few questions and your refund submission will then take seven to ten days before you get your money back to you – assuming your submission was accepted.
Why would you want a refund? Well, EA thinks it could be for the following: “If something doesn’t work out—you aren’t riveted by the storyline, or sucked in by the action, or even just if the game doesn’t play well with your video card—we’ve got your back.”