The opening few minutes of BioShock Infinite include a baptism scene. It’s presented to you as a choice, but the reality is that there is no choice if you hope to get past the priest blocking your entry into Columbia. So in order to progress, you need to allow Booker DeWitt to get dunked in some water and reborn into Columbia’s society.
For some people the scene serves to drive plot and thematic elements forward. The game is all about religious dogma and idealism. Somebody, however, took offense at the scene and demanded a refund.
Breen Malmberg describes himself as a “devout believer” in Christianity. For him, the baptism scene was blasphemous. “As baptism of the Holy spirit is at the center of Christianity – of which I am a devout believer – I am basically being forced to make a choice between committing extreme blasphemy by my actions in choosing to accept this ‘choice’ or forced to quit playing the game before it even really starts.”
Melmberg contacted Valve shortly after experiencing the scene and after he’d decided not to continue playing BioShock Infinite. His letter explaining his reasoning can be seen below:
I wish to return/exchange this game (BioShock Infinite) for steam credit or refund on the grounds that I cannot play it.
I cannot play it because at the very beginning of the game there is a section of the game that is so offensive to my religious beliefs that I cannot proceed with it any further. I did not know this section of the game was there and had no way of knowing it was there before-hand as it was not shown in any trailers, previews, screenshots or other marketing material.
The player is forced to make a choice which amounts to extreme blasphemy in my religion (Christianity) in order to proceed any further – and am therefor forced (in good conscience) to quit playing and not able to experience approx. 99% of the content in the game.
There is no option to turn this particular content off or to bypass or skip it in any way. In Modern Warfare 2, they at least allowed you to skip a particularly offensive level. This is the same sort of thing for me, but there is no way to skip it in this case.
Please issue a full refund or store credit in the amount of the price of the game (BioShock Infinite) as I had no idea that I would not be able to play this game before I bought it.
If you need further convincing, I will use the analogy that if you were a muslem [sic], it would be like forcing the player into an in-game action of “press x to spit on the face of allah” [sic] in order to proceed any further with the game and with no choice or way around doing so.
I apologize for the potentially misleading choice of category for this request, but you do not have a category I can choose that accurately fits my needs.
Valve gave him a full refund.