This is certainly a turnaround: EA has announced that as of today, you can get a full refund on EA-published games purchased through their digital distribution platform Origin. This is part of a new policy that EA has dubbed “The Origin Great Game Guarantee”.
Obviously there are some conditions that need to be satisfied in order to get a refund. You need to apply for a refund: within 24 hours after you first launch the game; within seven days of purchasing a game (assuming you have yet to launch it); or within the first seven days of the game’s release if you pre-ordered it. Providing you satisfy one of those requirements (they’re all mutually exclusive) then you can apply for a refund. You’ll be asked a few questions and your refund submission will then take seven to ten days before you get your money back to you – assuming your submission was accepted.
Why would you want a refund? Well, EA thinks it could be for the following: “If something doesn’t work out—you aren’t riveted by the storyline, or sucked in by the action, or even just if the game doesn’t play well with your video card—we’ve got your back.”
This is definitely a step in the right direction for EA and their Origin shopfront. Ever since Origin was launched, it’s faced a barrage of negativity from many who point to Steam as the superior digital distribution platform. Now, it looks like Origin does something that Steam doesn’t.
Obviously this refund only applies to EA’s games; you can’t apply for a refund on something that was published by a third-party and just made available on Origin as well. If you want the nitty-gritty legal details on the Origin Great Game Guarantee, then you can find it here; it’s surprisingly short. One thing worth noting is that EA says this refund option is available in 20 countries, but they don’t go on to list those countries. Considering we have official Origin localisation, it’s probably safe to assume that this Great Game Guarantee is applicable to the South African market. If one of you NAG readers tries this out at some point, do let me know; I’m curious.
And before you cheapskate bastards get any wild ideas about buying EA games and pulling all-nighters to play the whole thing within 24 hours, just know that that’s probably one of the things EA checks after you’ve submitted a refund request.