Historically, Steam has been a bit directionless when it comes to ways to deal with unwanted purchases. From impulse buys to bundled junk to game-breaking technical issues, many users over the years have been disgruntled at their lack of recourse when it comes to reclaiming their spent cash.
Well, no more. Valve has now implemented a new refund system – with some conditions attached, of course.
If you’re not happy with a purchase and you’ve played less than two hours, you may request a refund within 14 days of payment. Seems fair enough, but what about the duds that have been sitting in your Steam library for a couple of years now? Even if they don’t meet the above criteria, Valve seems willing to review refund requests on a case-by-case basis. “Even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look,” the company says on its official page.
These refund principles apply to DLC as well, though Valve warns they won’t be able to refund certain third-party DLC, such as those which irreversibly improve a game character. In-game purchases are also refundable for Valve-developed titles but not other games, though developers will be allowed to enable refunding in their titles and buyers will be notified if the option exists. Players banned by Valve’s Anti-Cheat system will not be eligible for a refund on the game from which they were banned.