As incredible a game as Batman: Arkham Knight is, there’s no getting around the fact that the PC version is a total disaster. Since the moment the game became available, PC users have been lighting up forums, social media, and message boards with complaints about buggy performance. Take a look at the Steam reviews section for Arkham Knight, which is currently sitting with a “Mostly Negative” average out of over 8, 600 user reviews. This for a game that received numerous perfect review scores on the console versions. Yeah, something is really wrong with the PC port.
Warner Bros. has now made an unprecedented (but correct) move: they’ve suspended all further sales of the game on PC. If you head over to the Steam Store page for Arkham Knight, there isn’t even an option to add it to your basket. Instead you’ll find a message that reads: “Sales of Batman: Arkham Knight have been temporarily suspended while Warner Brothers works to address performance issues.”
News of this suspension in sales came via the game’s official forums. Not only does Warner Bros. announce that PC sales have been halted, but they actually tell PC users how to go about getting a refund.
“Dear Batman: Arkham Knight PC owners,
We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.
Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here: http://store.steampowered.com/steam_refunds) or the retail location where you purchased the game.
The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.”
This is a drastic move, but a move that needed to happen. Batman: Arkham Knight should be riding a wave of public admiration about now, but the only thing anyone can talk about is how terrible the PC version is. Here’s hoping Warner Bros. gets things back on track as soon as possible.