A new preview update out on the Xbox Insider Program includes a self-service refund feature much like the one Steam introduced in 2015, that lets users return digital purchases without having to persuade a Microsoft support rep that it wasn’t them, it was their kid sister, they swear, and the game sucks anyway.
Some terms and conditions obviously apply, including exceptions for DLC and season passes and “certain” otherwise unspecified Windows 10 apps, and “Microsoft reserves the right to block access for users who abuse self-service refunds”, so don’t be an asshole. Refunds will also be issued only within 14 days of purchase, and with no more than two hours of use – the same as Steam’s policy.
This service is only available to Xbox Insider Program members for the moment, however, so we don’t know when or even if it will be launched to the public.
“We’re always looking for new ways to improve the customer experience and regularly release new features into the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they reach general availability,” the company told press. “Earlier today, we enabled self-serve refund pilot testing for digital content via the Xbox and Windows Insider Programs and this testing is presently limited to select Insider members. Insiders can learn more about the criteria for claiming digital refunds via the Insider Hub. Beyond that, we have nothing further to share.”