According to an internal memo, supplied to Vice, customer service representatives at Nintendo have received instructions to no longer charge customers for Joy-Con repairs and to refund those who have already paid. Customers are also no longer required to provide proof of purchase or active warranty. Support will have you try out a firmware update first but, if that doesn’t work, they will then offer the free repairs.
Nintendo’s only official statement on the issue has a been a pretty standard please-contact-support-so-that-we-might-help paragraph. They have acknowledged how you feel, but they’re not saying they did anything wrong and they can see you’re still mad, so take these free repairs as a gift. They just want you to be happy.
At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help.
It has been suggested that, if people accept the free repairs, they probably can’t participate in the lawsuit, but then they’d have a freshly-repaired Switch, so would that really be a problem?
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