NAG LAN @ rAge FAQ

What is the NAG BYOC LAN?

BYOC is “Bring Your Own Computer/Console”. In other words, you need to bring a working gaming rig to the LAN, preloaded with the correct software (games). In the NAG LAN you can play games at your leisure and pretty much do your own thing based on what servers VC and/or the community will have up and running. This is simply a LAN, much like any other except that it is being held at rAge and consists of 2,000 odd players. The network and internet connection is also something to behold and makes all the effort of lugging your rig to the event worthwhile. We supply two dedicated plug outlets per player to power your PC/console and monitor. Network infrastructure including the cable to each table is provided. Monitors may not be bigger than 27”, so please do not bring your HD flat screen TV to the LAN. Please read the rest of this FAQ to see more specifics on what is allowed and what not.

Where is the NAG LAN being held?

The NAG LAN will be held at the Ticketpro Dome in Northgate Johannesburg from Friday 27 September at 07h00 to Sunday 29 September at 15h00.

Can I bring a console or laptop instead of a PC?

Yes, but you may not bring more than one gaming device per LAN ticket. Each additional gaming device you bring will require its own NAG LAN ticket. Thus if you want to bring your laptop/PC AND your Xbox/PlayStation, you require two LAN tickets.

What is this red plug and why must I have it?

The LAN power requires the use of dedicated power outlets, “red plug”, to conform to legal requirements for the event. Therefore please ensure that each gaming device that requires power conforms to our standard power requirements. This picture shows what the red plug with the flattened earth pin looks like. Without this red plug type you will NOT be able to plug into the power grid. These plugs can be purchased from most large hardware and computer stores for about R20 if you fit the plug yourself, or R70/R80 for the complete dedicated PC power cord. Please do not wire the plug yourself if you are not competent to do so, rather get someone to assist you at the hardware store.

Is there reserved parking?

All NAG LAN ticket holders are to make use of parking block A/B, so make sure you check the location on the Precinct Map to make sure you know where to go. Upon arrival you will be given a parking ticket, and will be required to write down your car registration details on this ticket. It is important that this parking ticket is always displayed in your car window. Only people with a valid NAG LAN ticket will be granted access to parking block A/B. Please note that parking bays are available on a first come first serve basis. Please do not park in the incorrect parking block as the walk to get to the LAN entrance is going to be long, hot and tiring!

Is there an age restriction for the LAN?

No, rAge is a family event so all ages are welcome to attend the LAN. We do recommend though that very young gamers are supervised/accompanied by a responsible adult/parent. If you are under the age of 18, please ensure that you bring a letter of consent from your parents/guardian stating that a medic can treat you in the event of an emergency or accident. Please include your parents’ contact details on the letter so that we can phone them if the need arises.

Do I need to bring my ID/Drivers License with?

While there’s loads for under-18’s to see and do at the expo, there are some games, activities, and areas that are open only to over-18’s. So please ensure you bring some form of identification with you (ID, passport, or driver’s licence) to ensure that your rAge experience is hassle-free. Failing to produce proof of age may restrict your access to certain areas.

Must I bring my own games to the LAN?

Yes, any game that you want to play will need to be installed on your computer, laptop or console. Free to play games that are available can obviously be downloaded from the Internet, it is however suggested that you have all your games fully installed and updated before coming to the LAN.

What games will be played in the LAN?

Basically any game that you and your LAN buddies would like to play that does not cause a non-willing participant any harm. Any communities that want to organize their own competitions for a specific game can do so in the NAG discord channel with all the info and links included so that the community can sign up and get involved. Do keep in mind though that there will be no trips to Sun City, Okavango Swamps or Zanzibar to be won. We will try and assist where possible to get some smaller prizes and giveaways for these competitions, but we can’t guarantee anything. If a formal competition is held in the LAN, news and information is usually published on the NAG website or NAG Facebook page.

What do I need to bring with me?

You will need a PC/console/laptop, monitor (27” is the largest we allow), keyboard/gamepad, mouse, headphones, and a power cord for your gaming device and monitor. Please note that your power cord for any of your gaming devices must have a red plug with the flattened earth pin. Without this red plug type you will not be able to plug into the power grid. Also note that you may not charge your cellphone from a normal power outlet, so bring the phone fully charged with a spare battery or allow for a USB charger that can be plugged into your gaming device.

What am I NOT allowed to bring?

No speakers. No UPS’s. No multiplugs. No double adaptors or two-pin adaptors. No switches or hubs. No additional devices requiring power for example fans, cell phone chargers, etc. No drugs. No alcohol. Not more than one device per LAN ticket.  No food or drinks may be brought into the venue. No smoking in the venue. No monitors larger than 27”.

My clan is sponsored by XYZ Company, so are we allowed to wear t-shirts/caps with their logo on?

Yes of course. The only thing we do not allow is sponsor banners and advertising to be erected anywhere in the LAN. The LAN is sponsored by our partners and they reserve full and exclusive rights to all branding within the LAN area.

Is there a sleeping area at the LAN?

There aren’t dedicated sleeping areas but you may bring your mattress/pillow/sleeping bag with you and catch forty winks at or nearby to your table.

Can I pre-book seating in the LAN?

You will not be able to reserve specific seating when you purchase your LAN ticket. Seating in the LAN is on a first-come-first-serve basis.

Is the LAN in one big area or in separate areas?

There are two areas for the NAG LAN this year:

NAG LAN Mezzanine (green) – Entrance 2, from the big ramp
NAG LAN Blue Wing (blue) – Entrance 9, Blue Wing Entrance, next to entrance 3

All NAG LAN wristbands will be colour coded to each area. Please note that you will have access to both LAN areas if you have a NAG LAN wristband, so you don’t need to worry if you and your friends are in different areas and you want to go visit them. Access to the rAge Expo show floor from both LAN areas is easy provided you are wearing your NAG LAN wristband.

Are there different ticket types for the NAG LAN?

This year we will be offering two ticket types for the NAG LAN:
• NAG LAN General – R700 per person
• NAG LAN Super Pass – R1,050 per person

The NAG LAN General ticket will allow you the option of either being in the Mezzanine (green) area or the Blue Wing (blue) area. This ticket is valid for entry into the LAN from 07h00 on Friday 27 September to 15h00 on Sunday 29 September.

The NAG LAN Super Pass ticket is valid for seating in the Blue Wing (blue) area only. This ticket is valid for entry into the LAN from 18h00 on Thursday 26 September to 15h00 on Sunday 29 September. Super Pass ticket holders will also receive 15% discount at the NAG SHOPPE stand; up to 15% discount on all items at The Matrix Warehouse stand; a free Red Bull upon entry into the LAN; and a Huawei Hoodie Neck Pillow.

Does my PC need antivirus software?

The likelihood of viruses is very high. Therefore patch your systems, get firewalls, and get anti-virus software before you leave home, or get a free version at the very least. We might have trial versions available on the servers, but that might be too late to avoid a problem.

Do I need to bring a network cable/lead?

No, all network related equipment is supplied up to your PC/laptop/console. We will thus provide a network lead to your seat.

Will there be patch servers?

Patches required for most of the popular games will be available on one of the servers. We will however limit the available bandwidth from this server, so that somebody does not decide to grab 6GBs of patches from the server, compromising the availability to other players. Note however that most of the newer games patch themselves automatically. So if you plan to play a game that has accumulated some dust, start it up at home in the weeks leading up to the LAN and update it to the latest version. This will ensure that you have time to fix issues that may arise due to updates, and ultimately ensure maximum gaming fun/time at the LAN.

How do I know what servers are up and running?

Most of the games that are being played these days require connection to servers being managed by the developers and hosted on the Internet. They control piracy, updates and cheating through this mechanism. Due to this strategy very few games have dedicated servers available for local hosting. Since our Internet connection is awesome (thanks Mweb Fibre!), we no longer focus on hosting local servers. So use the normal in-game browser or similar utilities that you would at home to monitor game server availability. Please do not use scanning software since this is a big no no. You are obviously welcome to host any game servers on your PC. We do have servers available that allow for some games to be hosted by us, but the need must be warranted, i.e. more than 2 people playing a specific game.

Can I bring food and drinks to the LAN?

Food vendors will be located outside the Blue Wing area (by Entrance 3) and inside both NAG LAN areas. These vendors will remain open 24/7 from Friday, 27 September. There will also be coffee stations in each NAG LAN area that will be open 24/7. In addition, there are food vendors located inside rAge that will be open during expo hours. There are take-out food vendors as well as restaurants located across the road in the Northgate Shopping Centre, but you will not be allowed to bring any of their food back into the venue, as this is a venue regulation.

Will my PC/console/laptop be secure if I go and have a bite to eat?

There are security guards posted around the venue for the entire weekend, both day and night. The safety of your equipment is however still your responsibility. So don’t leave your cell phone, iPod or camera lying on the table while you go for lunch or to the restroom. This will lead to unnecessary temptation. Take your mouse, headphones etc. with you when you leave, or ask a buddy to keep an eye on your stuff, or pack your loose items and peripherals into your bag, or make use of the locker facilities to store your valuables. No PC’s/laptops/consoles or monitors will be allowed to enter or leave the venue between 22h00 and 08h00 every day. This is for the safety of everyone’s equipment inside the venue.

Can I smoke inside the venue?

No smoking inside the venue is permitted even if you make use of electronic cigarettes. Demarcated smoking areas are made available outside of the venue. Please note that smoking inside the venue, including sneaking a few puffs in the toilets, will result in dire consequences.

How can I secure the data on my PC?

Please ensure that your PC has the latest service packs installed BEFORE YOU LEAVE HOME. Please ensure that the virus pattern file is up to date BEFORE YOU LEAVE HOME. Do not share anything if you do not want it to be copied. Make sure your Shares are Read-only if you need to share. Remember to bring any software and serial numbers that you may require. We do not have drivers available at the event. Before you arrive at the LAN make a backup of your most precious memories and data onto CD, DVD or external storage device that you can safely store at home in the case that your data at the LAN is corrupted or lost. This is a normal procedure that you should be following anyway even if you do not go to LAN events regularly.

What does the NAG LAN ticket price include?

Free access to the NAG LAN all weekend as well as access to the rAge expo for three days during official show hours. The use of a chair, table, power outlet, network point and awesome internet connection for the entire weekend. Access to an abundance of fast food. Pwning the noobs sitting at the table opposite you. The latest in the gaming industry on show. Many odd like-minded individuals. Fun, awesomeness and a pinch of gaming. Oh yeah, and a beautifully printed ticket that will be torn apart when you arrive. Bragging rights go without saying.

Can my mom or dad come with to help me carry my stuff when I arrive for registration?

Yes, they will be given a Parent Pass on arrival which will allow them access to assist you. Should your parents wish to visit you in the NAG LAN over the course of the weekend or bring you any items you may have forgotten, please advise them to meet you at the NAG LAN registration desk in the area you are in, where they will then be provided with a Parent Pass wristband which will allow them to access the NAG LAN.

Can my girlfriend/boyfriend come and visit me in the LAN?

You are more than welcome to bring your girlfriend/boyfriend/non-gender-binary-symbiote with you into the NAG LAN, however they do have to purchase a rAge Expo Weekend Pass ticket. Upon arrival at the LAN they will go to the NAG LAN registration desk with their weekend pass ticket where they will be issued with a wristband. This wristband will give them free access in and out of the LAN for the whole weekend. Please be aware however that there is no extra seating in the LAN.

Will there be an extra seat for my girlfriend/boyfriend to sit on?

No additional seating is available in the LAN.

Are there shower facilities?

Should you have a Virgin Active membership that allows you to use clubs all over the country, then you will be allowed entry into the Virgin Active Northgate branch, situated across the road, provided you bring your membership card with you.

For those gamers without a Virgin membership we have a portable shower system (click this link for an image) that will be located behind the Blue Wing area in the loading bay. All NAG LAN gamers are welcome to make use of this facility during day time hours only on Friday & Saturday (between 6am and 6pm) and on Sunday (between 6am and 2pm). The showers will be manned by a security guard during these times and will be locked outside of these hours. Please don’t forget to bring your own toiletries and towel with!

What Internet connection will there be at the LAN?

Mweb Fibre are supplying the epic internet bandwidth so get ready for some lightning-fast online gaming! The connection performance per user is almost certainly and most definitely (probably) way better than anything you are used to at home, except if you happen to maybe live with Bill Gates. Having pings of 5 or less to servers are not uncommon in the LAN.

What networking equipment will be running the LAN?

Aruba and Duxbury are supplying the necessary network switches and equipment to run the ultra-slick and super-fast network. We like to keep the network specs under wraps to avoid undue stress of the eyes being exposed to too much awesomeness 😉 If the question is whether you will have a gigabit connection at your table, the answer is no since no game that we have come across exceeds the need of a 100Mbps connection.

What servers will be used for the LAN?

Nutanix is supplying the mighty servers needed to host the games and services required by the LAN, so you will be assured of their usual high-performance and reliability. Since most game servers are Internet based these days, very limited local game servers will be hosted and only in the case where a need is identified.

Who will be running the NAG LAN?

The same core VC staff that always run the NAG LAN will be in attendance day and night. This means your LAN will always be powered, always be connected and always be fun. Please speak to any of the VC staff at the event if things aren’t what you expected so that they may have the opportunity to address any issues.

Is there an off-loading area when I arrive at the LAN?

There is no off-loading area so you will need to park your car in the dedicated NAG LAN Parking Block A/B and bring your stuff from there. You will need to show your original LAN ticket to the security guards on duty at the parking entrance to gain access, but DO NOT leave the security guard without getting your ticket back as you will need to present this ticket to us at the LAN Registration Desk. Please ask us to issue you with a Parking Pass before you leave the Registration desk as we will take your original LAN ticket from you. Upon arrival at the venue please check your NAG LAN ticket and take note of which entrance you need to be at, as you won’t be able to check in at any other entrance other than the one that is stipulated on your ticket.

What if it’s raining when I arrive?

The venue is a closed indoor building so once you’re inside you shouldn’t get wet. However, if you arrive and it’s raining we suggest bringing large plastic bags to cover your stuff while carrying it from the car park to the Registration Desk.

Can I arrive on Thursday to start queuing?

We love your energy, excitement, and enthusiasm to be first in the NAG LAN queue, but please remember that no gamers will be permitted onto the Ticketpro Dome premises before Thursday morning. Upon arrival on Thursday you will need to adhere to the queuing system that is in place to ensure that the gamers who arrive first, get in first when doors officially open. Please be sure to get a queuing ticket from our NAG LAN security guards. And please double check that you are in the correct queue according to what area it says on your ticket.

What is the Power Test Station?

All PC’s, laptops and consoles will be tested for power upon arrival at the Registration Desk. We will ask you to plug your PC/laptop/console and monitor into the supplied power cords and start to boot. If both your monitor and PC start without tripping the power, you can switch them off and carry on through to Registration. LED/LCDs are not tested, just their power supplies if they require it. This necessary procedure is to alert us of potential problems before you arrive at your LAN seat and cause your entire row to trip. Travelling may affect perfectly working PCs.

If I have bought a NAG LAN ticket and am unable to attend, can I get a refund? 

Ticketpro will not offer refunds on NAG LAN tickets in accordance with their refund policy: NO cancellations, refunds of unused tickets, changes, reprints or unpaid reservations can be made. Bookings are final and tickets are treated as CASH and cannot be replaced.

Where can I buy my NAG LAN ticket?

Tickets will be available to purchase at all Ticketpro outlets and online on the rAge website from 9am on Saturday 27 July 2019.

Will my ticket be scanned when I arrive?

Ticketpro staff will be at the NAG LAN entrance with scanners to scan and verify all NAG LAN tickets. Should you have purchased your ticket from an unofficial source please take note that the likelihood of this ticket having been cancelled is very high, and there is a possibility that you will be denied access.

Will my NAG LAN ticket allow unrestricted access to rAge Expo on Saturday?

Please remember that because Saturday has a very high attendance over the lunch time period, the Fire Chief has advised us that he may temporarily restrict/close access from the NAG LAN into the expo itself between 11:00 – 14:00. This is to ensure that Health & Safety regulations of the venue are adhered to and overcrowding is avoided. This decision will be made by the Fire Chief on site on Saturday once the capacity and attendance numbers over this time period have been assessed by the safety team. Please do be understanding and tolerant in this matter, as the safety of everyone inside the venue is of primary concern should an emergency arise and the venue needs to be evacuated.

Will there be locker facilities?

There are a limited number of lockers available for use in the LAN, where you can store valuables should you need to. You do need to bring your own lock, as locks will not be supplied by us. Standard sized locks are recommended. Lockers that have not been emptied out by 15h00 on Sunday when the LAN closes will be opened by security by cutting the locks, and all items found in there will be placed in the Lost & Found box. Please note that lockers are available on a first come, first serve basis.

What happens if I leave something at the LAN?

We do have a Lost and Found box and all items handed in to the organisers office or the LAN admin desk are placed in there after the LAN has closed. You can get in touch with us via email [info@naglan.co.za] with your contact details as well as a detailed description of the item/s you have misplaced/lost.

Is there anything else that I should bring with me to the LAN?

This handy checklist might serve as a useful list to go through before you leave home:
Drivers for all your hardware; All the serial numbers that you require in case of re-installing; Screwdriver; Eye drops; Headache pills; Something warm to keep the bones comfy (it gets cold at night inside the venue); Charged cell phone and a USB charger if the battery does not last a weekend; Emergency contact numbers; NAG LAN ticket; Money for sustenance; Medical cards and information in case of a medical emergency; Reservations if you booked a place to stay; Enough money for petrol to get back home; Mouse; Keyboard/gamepad; Monitor (27” is the largest we allow); PC/console/laptop; Headphones; Power cord from PC/console/laptop and Monitor to supplied Multiplug (red flat earth pin plug required); Contact details of buddies that you are planning on meeting at the LAN; AND MOST IMPORTANTLY a good spirit to come and have fun and enjoy the weekend!

Some simple rules to ensure we all have fun:

  • No PCs/consoles/laptops will be allowed to be checked in between 22h00 – 08h00 on Thursday, Friday or Saturday.
  • No PCs/console/laptops will be allowed to leave the venue between 22h00 – 08h00 on Thursday, Friday or Saturday so please plan accordingly.
  • We will not allow port scanning and hacking into machines. If you do, you will be asked to leave the LAN. If you are unsure whether your software is allowed, please ask.
  • Please ensure that you do not lose your access card (this is issued to you at the Registration Desk when you arrive), since you will need to wait till the end of the event (Sunday at 15h00) before you can leave so that we can verify equipment.
  • Opening time: 07h00 Friday 27 September 2019 | Closing time: 15h00 Sunday 29 September 2019
  • Have your PC and monitor tested at the Power Test Station.
  • Only two PCs/consoles/laptops per multiplug are allowed, in other words each person is allocated only two plug points.
  • No drugs or alcohol are permitted.
  • IP addresses: DHCP
  • Red dedicated plugs are required. Please don’t unplug the power, and don’t force your plug – rather ask one of the admins for assistance.
  • You may not use/bring your own multiplugs or network equipment, if unsure ask one of the VC admins.
  • Do not share anything if you do not want it to be copied. Make sure your Shares are “Read only” if you need to share.
  • Please take your keyboard, mouse, headphones, cellphone and wallet with you when you are leaving the venue.
  • Please ensure that you PC/laptop has the latest service packs installed.
  • Please ensure that you have some anti-virus software installed on your PC. A free Virus program will be available from the VC website.
  • Please don’t leave open seats between gamers. They are going to fill up anyway and it might mean you will need to move a couple of seats during the event.
  • If you experience any problems at the LAN, please let someone from VC know immediately so that we can address it and find a solution to the problem. If you do not give us the opportunity to rectify the problem, do not complain afterwards.
  • Please do bring a sporting attitude with a desire to have fun.
  • Right of admission is reserved.
  • Should you buy computer equipment at the rAge expo itself, please check it in through our registration desk with your receipt and we will give you additional security stickers.

First time attending the NAG LAN and you’re not sure how the Registration Desk works?

Step 1 – We will ask you to plug a power cord into your monitor. If the ready light lights up, it is fine. CRTs are tested, LCDs are not tested.
Step 2 – We will ask you to plug a power cord into your PC/console and switch it on. If it starts to boot without tripping the power, you may switch it off. For laptops we will only test the PSU. The reason for testing is to ensure that nothing went wrong with your PC or monitor whilst travelling. We request that you power your devices yourself; to ensure that we do not stray from your diligent proven sequence that reduces hardware failures.
Step 3 – You will be issued with a “I tested my PC” mark.
Step 4 – Take your gaming rig and equipment to the next station and present your NAG LAN ticket.
Step 5 – You will then be given a NAG LAN wrist band as well as an access card and five numbered stickers. The stickers must go on every item of your gaming rig (instructions are on the bottom of the sticker). Do not lose, drop or throw your access card away as this will allow someone to leave the venue with your equipment. If you do lose or misplace your access card you will need to stay until 15h00 on Sunday before you and your equipment will be checked out of the LAN. Do not remove your wrist band as without it you will not be given access to either the LAN or rAge Expo.
Step 6 – Find a seat, first come first serve. You may hold an open seat next to you for your friend that might be arriving a little later, but do take note that as the LAN fills up, someone might come and take the seat that you are keeping. We do ask that you try and resolve this in an amicable and friendly manner. Should they not wish to comply with your request, its first come first serve.
Step 7 – Plug in your PC/console/laptop and monitor and peripherals. Each multiplug only supports two PC’s/console’s/laptops so ensure that you keep to this so that you do not cause a power failure. Remember only half the table is yours, so plan accordingly. Should you be sitting at the end of a row it is recommended that your PC case goes on the floor underneath your table. The smaller center tables are off limits as they are used for running cables and for switches so please don’t put anything on them.
Step 8 – DHCP addresses are assigned and you should be good to go.
Step 9 – Have fun and remember that you can ask an admin for assistance at any time.

Authentication Process

All PCs and consoles will need to go through an authentication process once you have setup your rig, plugged in your network cable and powered up.

PC
DHCP is provided. If your network settings on your PC already has DHCP enabled, you will automatically be assigned an IP address etc.
1. Once you have this, browse to any website, and you should be redirected to a landing page that requires information to be entered
2. Enter your Name + Surname
3. Enter your phone number in the format 0820820822 without any spaces or the South African dialing code
4. Enter a valid email address
5. Tick the ‘I accept terms of use’
6. Click Register
7. You will now be redirected to a page that requires you to enter the code that has been sent to your phone
8. Enter the code. If successful you should now be able to enjoy the internet in the NAG LAN.

Xbox
You will setup DHCP on the network settings. Your console should get an IP. You will still not be able to connect. You now need to take a picture with your phone of the MAC address. Once you have the mac address bring it to the LAN admin area and we will authenticate you. Once we have authenticated your Xbox, all should be good to go.
How to get to the MAC address:
1. Select “System settings“
2. Select “Network settings“
3. Connect to a network that isn’t using a MAC address filter. Use any network temporarily if you have to. If you don’t connect to a network of some kind, the MAC Address will not display
4. Go back into your network and select “Configure Network“
5. Select the “Additional Settings” tab
6. Bring down your cursor on “Advanced Settings”, “Host Name“, “Alternate MAC Address” and select it.
7. The MAC Address for your Xbox is displayed on the left side of the screen in a format like 12AB34CD56EF. When you go to provide this information in another system, you may have to type it in the normal format of 12:AB:34:CD:56:EF. Select “Done” when you’re finished.

PS4
You will setup DHCP on the network settings. Your console should get an IP. You will still not be able to connect. You now need to take a picture with your phone of the MAC address. Once you have the mac address bring it to the LAN admin area and we will authenticate you. Once we have authenticated your console, all should be good to go.
How to get to the MAC address:
1. On the XMB, arrow up to the very top until you see the XMB menus
2. Scroll over to the right to the Settings
3. Go down to Network
4. Then down to View Connection Status
5. Here you will find the WiFi and Ethernet MAC Address

What if I still have a question about the NAG LAN that hasn’t been answered here?

You can email us info@naglan.co.za or you can join the NAG discord and chat to us directly.