NAG Online > News > Giblets: Telkom’s ADSL 384 Upgrades have commenced!

Giblets: Telkom’s ADSL 384 Upgrades have commenced!

As you go about your day, ADSL 384 users, know that Telkom has begun focusing their attention on you poor saps who’ve been stuck at this speed for just over six years – you can finally upgrade to the 1Mb profile if your line supports it and your local exchange has been upgraded. All you have to do is first check if you’re part of the upgrade process this week by using Telkom’s Secure ADSL Line Checker by entering your phone number and a CAPTCHA. Then your current speeds are reported as well as the maximum speeds your exchange officially supports. If your product is now the 1Mb/s upgrade, phone 10210 and navigate your way to DSL Technical support whereby you have to speak the magic words: “My ADSL account has been upgraded and I’d like to have my port reset and my profile speed raised.” If you got through to a clever support consultant, the upgrade will be finished in less than a minute. If you got through to a moron, hang up and try again. Happy internet downloading!

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  • GoKu

    Thanks :D

  • Andrei

    Thanks for this! i have been strugling the whole day with mweb and telkom trying to figure out why im not getting my 1mb speed. Sorted it in 5 mins after reading ur article

  • Tom

    Thanks soo much for that! :D The dude at telkom seemed too of did it.. but its still seems to be 384k :( Anyways.. he might of not of had any idea of what he was doing :P Any suggestions??

    • Tom

      NM. IT works now! Just phoned again and got through to a non-idiot ;)

  • Ruan

    Thanks! Worked perfectly! For those who still need to phone Telkom, make sure that you say “I want my profile speed raised”. Repeat it if you have to. Good luck!

  • Ndumiso

    Really appreciate this too, worked like a charm on the first try!

  • nev

    my line is still stuck on 384 even after phoning telkom to upgrade me. is it beacause i’m using mweb or has the telkom guy messed up?

    • aXonite

      Pretty sure its Telkom that is at fault

  • aXonite

    Worked first time! Thanks for this info. Much love

  • aXonite

    Hey guys. Yesterday my mate tried this method and got told that due to the number of calls the manual upgrades have been stopped for the time being, and that he would have to wait.
    If this happens to you, hang up and call again. Use this line which worked. “My 1Mb line kept dropping so i phoned in to have it lowered to 384k to stop it from dropping. Please could you put it back up to 1Mb.” This worked for my mate. Hopefully it can help fellow gamers out there as well.
    Peace.

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